On Friday, the Internal Revenue Service announced an expansion of its existing voice bots, intending to make it easier for clients to make payments over the phone.
The speech bots, according to the IRS, allow callers who have simple payment or notification questions to chat with an artificial interactive voice response instead of waiting for a professional.
The voice bots, according to IRS Commissioner Chuck Retting, are part of a “broader endeavour at the IRS to assist people to have a better experience.”
“The expanded speech bots is another example of how technology may assist the IRS in providing greater service to taxpayers,” said Retting.
Those who call the Automated Collection System and want to be assisted by speech bots must first obtain a pin number using their most recent IRS bill and some personal information, according to the IRS.
“I anticipate many more taxpayers getting the service they need quickly and simply as we offer more functions for taxpayers to resolve their difficulties,” said Darren Guillot, IRS Deputy Commissioner of Small Business/Self Employed Collection & Operations Support. According to him, the bots have already assisted over three million people.
Despite the automated bots’ ability to provide faster assistance, the IRS stated that people can always speak with English- or Spanish-speaking agents.
Additional speech bots will be available later this year, according to the IRS, allowing taxpayers to obtain an account and return transcripts, payment histories, and current balances owed.
The Internal Revenue Service stated on Friday that their existing voice bots would be expanded, making it easier for customers to make payments over the phone.
According to the IRS, speech bots enable callers with simple payment or notice questions to communicate with an artificial interactive voice answer rather than waiting for a professional.
According to IRS Commissioner Chuck Retting, the voice bots are part of a “broader IRS endeavour to assist consumers to have a better experience.”
“The expanded speech bots are another example of how technology may help the IRS provide better service to taxpayers,” Retting explained.
According to the IRS, those calling the Automated Collection System and requesting speech bot assistance must first receive a pin number using their most recent IRS bill and some personal information.
“As we offer more features for taxpayers to handle their challenges, I anticipate many more taxpayers getting the assistance they need promptly and simply,” said Darren Guillot, IRS Deputy Commissioner of Small Business/Self Employed Collection & Operations Support. The bots, he claims, have already aided over three million people.
Despite the automated bots’ capacity to provide faster service, the IRS emphasised that people can always speak with agents who know English or Spanish.
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According to the IRS, more speech bots will be accessible later this year, allowing taxpayers to get an account and return transcripts, payment histories, and current balances outstanding.
