An Amazon client claims that when a delivery person unjustly accused him of using a racial slur, the tech giant locked him out of his smart home gadgets.
Brandon Jackson claimed that from May 25 to May 31 of this year, he was unable to access his Amazon devices.
Amazon Customer’s Smart Home Saga
A home that includes smart features, such as security systems, audio equipment, and lighting, is referred to as a smart home.
In a piece titled “A Story of Unwanted Disruption: My Week Without Amazon” on Medium, Jackson described his dilemma in depth.
“The customer service agent informed me that I ought to have received an email, which I did discover in my mailbox. It came from an Amazon executive “Jackson said.
“I half-wonder[ed] whether Amazon was having some troubles and I was unintentionally sliding into a scam as I contacted the number supplied in the email.”
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Homeowner Locked Out of Echo Show After Delivery
After receiving a box on May 24, the homeowner stated “everything seemed fine,” but the following day, he was unable to use his Echo Show device.
He claimed that he asked for help right away and spoke with a company representative.
When Jackson reached an executive, they started the conversation by inquiring about the circumstances behind his lockout.
Jackson then asserted that he had video evidence showing there was no interaction and that no family members were present.
Jackson acknowledged that because his devices were operated locally, he wasn’t entirely in the dark throughout the entire week. But he added that he was rethinking his partnership with Amazon in his final statement.
A spokeswoman for Amazon informed Fox Business that the company is actively working to find a solution.
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