The IRS has taken 32 weeks to review a Cobb County woman’s updated 2020 tax return. She is one of the millions of Americans who are stranded in a nationwide backlog of processing returns.
Tiffany Setzer stated, “It’s just a horrible spiral, a nasty loop with no resolution.”
The IRS continues to send the Setzer’s bills. Interest continues to be added to the total. The Cobbs’ $2000 2020 bill has risen to $3000.
The Setzer’s, on the other hand, filed an updated return in September. Instead of paying money, they should now owe $2000.
“So there’s approximately a $4,000 difference out there,” Setzer explained.
However, it has been 32 weeks since she filed the updated return, and while bills continue to arrive, she has received no refund and has been unable to contact anyone at the IRS about it.
“We are unable to accept your call at this time; please try again later.” Setzer stated, “I’ve been trying days after days, weeks after weeks, and now we’re at 32 weeks.”
The IRS concedes that it has a backlog of mostly paper returns and a customer service staffing shortfall.
According to the most recent IRS data, there are presently 9.8 million unprocessed individual tax returns.
Two million of them require error correction or special treatment.
Paper returns account for seven million of the total.
In May, IRS Commissioner Charles Rettig told Congress, “It’s an absolute requirement that we, to use my words, smash these inventories.”
The IRS cites financing issues, claiming that its budget has shrunk by 15% in the last decade.
Last month, Rettig testified before Congress that the IRS redirected customer service workers to process backlogged returns.
“We took people off the phones, which didn’t help the level of service or the ability to have phone calls answered,” Rettig explained. “Then we added surge teams.”
Rettig promised that the backlog would be cleared before the end of the year. He’s also requesting greater funding for customer service representatives in Congress.
In September, the Setzer’s, on the other hand, filed an updated tax return. They should now owe $2000 instead of paying money.
“A full staffing of our taxpayer support centres is part of the funding request. “Putting three workers in each of the 380 taxpayer assistance centres will alleviate a lot of these issues,” he added.
Setzer claims that the wait has been exasperating. Her return would take 16 weeks to process, according to the IRS web tool. It was then extended to 20 weeks. It’s been 32 weeks and counting from the beginning of the pregnancy.
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“I’m sure I’m not the only one.” Thousands of individuals must be waiting or trying to get through the IRS, and there is no way to contact them,” Setzer added.
The easiest method to avoid being stuck in the return backlog, according to the IRS, is to file electronically rather than on paper.
